Automating customer service using hybrid AI chatbots

Automating Customer Service using Hybrid AI chatbots
  • Speedy resolution of their grievances.
  • Resolution for problems within a single interaction.
  • Friendly customer service agent.

Challenges in customer service

What AI can do to improve customer service?

Hybrid AI chatbots

  • Improved customer engagement.
  • Chatbots are smart but they lack human instinct. Customers, at times, prefer human intervention because it can fulfill their need for expediency. Bots can start the customers off by dealing with and assessing their queries quickly and then as needed, transfer it to an agent.
  • The number of human representatives that need to be hired and trained is much fewer when you use chatbots.
  • Most importantly, chatbots learn from every interaction and it gets smarter and more capable each time.

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Accubits Technologies is an enterprise solutions development company focusing on AI and Blockchain technologies, based in Virginia, USA. https://accubits.com/

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Accubits Technologies Inc

Accubits Technologies Inc

Accubits Technologies is an enterprise solutions development company focusing on AI and Blockchain technologies, based in Virginia, USA. https://accubits.com/

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